Frequently Asked Questions
Data Recovery Questions and Answers
Can data loss be prevented?
Answer: Yes, Nothing can prevent data loss better than performing routine backups of all your data. Users can save hours, days and weeks of downtime by minimizing their data loss through routine backups. A good anti-virus software package, updated regularly, will also offer some protection against data loss.
My documents contain confidential information. How can I be sure they’ll remain confidential.
Answer: Data Recovery Hub offers clients a secure environment so that they can rest easy knowing their information is kept private. Every member of the Data Recovery Hub team is under non-disclosure. Furthermore, a special secure isolation room with controlled access is available when confidentiality is of the utmost importance such as in the case of government data. Data Recovery Hub also offers an Online Remote Repair service for certain types of data recovery projects.
In what format is the recovered data delivered?
Answer:Data Recovery Hub will return data with the same file names, in the same data type, with the same characteristics, identifiers and in the same structure and location as before the failure.
How long does data recovery take?
Answer:Each project is different and requires unique processes and timelines. Upon receipt of damaged media, Data Recovery Hub will provide a report within one business day outlining the specifics required to perform the data recovery. While some projects may require several days, even weeks, about 75% of all jobs have a turnaround time of less than 48 hours.
Can all data be recovered?
Answer: It is a very rare case when absolutely no data is retrievable. Most times, Data Recovery Hub can recover data even in the most extreme conditions. On average, the company boasts over a 90% data recovery success rate.
How is data recovered?
Answer:There are many methods by which data is recovered, both conventional and non-conventional. In fact, there is no one set way to recover data. Each project is analysed on an individual basis and only then can an action plan be developed. Data Recovery Hub prides itself on being unique in its approach. While other data recovery players test and re-test their clients’ media, Data Recovery Hub employs state-of-the-art replication technology to duplicate clients’ data bit by bit reducing the risk of causing further damage to the data.
What Causes Data Loss?
Answer:The largest contributing factor to data loss is hardware or system malfunction, followed by human error, accounting for almost 75% of all incidences. Rounding out the list is software corruption, computer viruses and natural disasters such as fire and water damage.
What Is Data Recovery?
Answer:Simply put, data recovery is a system of processes used to recover lost data from a variety of sources, including hard disk drives, servers, or tape backups. Performed by trained experts, data recovery is the last resort when all other methods, including commercial software, fail.