Data Recovery Process

Hard disk data recovery

To make sure we successfully recover your data, we follow very carefully orchestrated process based on industry standards

Step 1: Data Recovery Hub, Free Evaluation with Fixed Price Quote

Upon receipt of your media, we will thoroughly inspect it and then perform a free evaluation.

Once we determine the cause of the data loss, an experienced customer service representative will notify you of the results, and then provide a written quotation indicating the next steps of your hard drive, RAID array, tape drive, notebook, or other data recovery service. Authorisation is required for us to proceed with the data recovery service. Emergency cases or out of hour evaluations may incur a fee.

Please contact a Data Recovery Hub customer service representative for further information. The evaluation is generally completed within 4-6 hours from the time your hard drive is received.

Step 2: The Data Recovery Service will Proceed once we have your approval

Upon receipt of your approval, we will then continue the data recovery process.

Rush and Emergency Services: 24-48 hours

Standard Recovery Services: 3-5 Business Days

Step 3: The Recovered Data Is Thoroughly Checked for Quality

Once recovered, the data is then checked using a strict quality control procedure. This will ensure that our data recovery technicians have recovered the files that you have specified as most important. The quality control team will also test additional files and folders, this will ensure your data is returned to you in usable condition.

Step 4: Once Recovered, The Data Is then Securely Packaged and Returned.

Once the data is QC`d, we then take appropriate steps to package and return the data to you. We offer various destination media options such as Dvd`s or External USB Hard Drives.